Refund Policy
1. Eligibility for Refunds or Replacements
Customers may request a refund or replacement if:
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The delivered products are damaged or spoiled
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Incorrect items were delivered
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The order was not delivered due to an issue from our side
Requests must be reported within 24 hours of delivery.
2. Non-Refundable Situations
Refunds will not be provided for:
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Natural variations in fruit size, color, ripeness, or appearance
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Minor bruising or cosmetic imperfections common in fresh produce
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Orders reported after 24 hours of delivery
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Incorrect delivery information provided by the customer
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Delays caused by weather, traffic, or unforeseen logistical conditions
3. Proof Requirement
To process a refund or replacement request, customers may be required to provide:
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Order details
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Photos of the delivered items
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Supporting information for verification
Urban Box reserves the right to review and approve refund requests on a case-by-case basis.
4. Subscription Cancellations
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Customers may pause, modify, or cancel subscriptions before the next billing or dispatch cycle.
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Orders that have already been processed or dispatched may not be eligible for refunds.
5. Refund Processing Time
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Approved refunds will be processed through the original payment method.
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Refund timelines may vary depending on banks, payment gateways, or financial institutions.
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Customers can typically expect refunds within 5–10 business days after approval.
6. Replacement Policy
In eligible cases, Urban Box may choose to:
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Replace the affected products, or
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Issue a partial or full refund, depending on the situation
7. Contact Us
For refund requests or support, customers may contact: hello@urbanbox.in
8. Changes to Refund Policy
Urban Box reserves the right to modify or update this Refund Policy at any time without prior notice.