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Terms & Conditions

Welcome to Urban Box! These Terms & Conditions govern your use of our fruit delivery services. By placing an order or using our website, you agree to comply with these terms. Our goal is to provide you with the freshest fruit boxes delivered right to your doorstep while ensuring transparency and fairness in our services.

1. About Urban Box
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Urban Box is a fruit box subscription and delivery service focused on providing fresh, high-quality fruits directly to customers through curated subscription plans.

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2. Subscription Plans
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Urban Box currently offers the following subscription plans:

  • Weekly Subscription

  • Biweekly Subscription

  • Monthly Subscription

All subscription plans are recurring unless cancelled by the customer before the next billing cycle.

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3. Deliveries
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  • Deliveries will be scheduled according to the selected subscription plan.

  • Delivery timings may vary depending on location, weather conditions, traffic, or operational constraints.

  • Customers are responsible for providing accurate delivery details and ensuring availability to receive the order.

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4. Product Availability
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  • Fruits are seasonal and subject to market availability.

  • Box contents may vary depending on freshness, seasonality, and sourcing conditions.

  • Urban Box reserves the right to substitute unavailable items with products of similar or higher value and quality.

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5. Freshness & Quality
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  • All fruits are carefully sourced, inspected, and packed before dispatch.

  • Customers are advised to consume or refrigerate fruits appropriately upon delivery.

  • Natural variations in size, color, ripeness, and appearance are expected and do not qualify as defects.

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6. Payments
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  • Full payment must be completed before order confirmation.

  • Prices displayed on urbanbox.in are subject to change without prior notice.

  • Applicable taxes, delivery charges, or platform fees may be added during checkout.

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7. Cancellation & Subscription Changes
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  • Customers may pause, modify, or cancel subscriptions before the next scheduled billing or dispatch cycle.

  • Orders that have already been processed or dispatched may not be eligible for cancellation.

  • Refund requests are reviewed on a case-by-case basis.

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8. Refunds & Replacements
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  • Refunds or replacements will only be considered for damaged, spoiled, or incorrect products reported within 24 hours of delivery.

  • Customers may be asked to provide photos or supporting proof for verification purposes.

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9. Customer Responsibilities
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Customers agree to:

  • Provide accurate contact and delivery information

  • Ensure safe and accessible delivery locations

  • Handle and store delivered products appropriately

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10. Limitation of Liability
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Urban Box shall not be held responsible for:

  • Delays caused by weather, transportation, or third-party delivery services

  • Product issues arising from improper storage after delivery

  • Losses caused by inaccurate customer information provided during checkout

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11. Privacy
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Customer information collected through urbanbox.in is used solely for order processing, communication, and service improvement. Urban Box does not sell or share personal information with unauthorized third parties.

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12. Changes to Terms
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Urban Box reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our services constitutes acceptance of the updated terms.

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13. Contact Information
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For support, subscription assistance, or queries, customers may contact us at: hello@urbanbox.in

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