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Shipping Policy

Thank you for choosing Urban Box. This Shipping Policy outlines how we process, schedule, and deliver orders placed through our platform.

1. Delivery Coverage
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Urban Box currently delivers to selected serviceable locations. Delivery availability may vary depending on your area and operational capacity.

Customers can confirm service availability during checkout or by contacting us at: hello@urbanbox.in

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2. Delivery Schedule
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Orders are delivered based on the selected subscription plan:

  • Weekly Subscription — Delivered once every week

  • Biweekly Subscription — Delivered once every two weeks

  • Monthly Subscription — Delivered once every month

Delivery dates and time slots may vary depending on logistics and route planning.

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3. Order Processing
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  • Orders are processed after successful payment confirmation.

  • Subscription renewals are processed automatically based on the selected plan.

  • Customers will receive order confirmation and delivery updates via email or other available communication channels.

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4. Delivery Timelines
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Urban Box aims to deliver all orders within the scheduled delivery window. However, delays may occur due to:

  • Weather conditions

  • Traffic and transportation disruptions

  • High order volumes

  • Public holidays or unforeseen operational issues

In such cases, customers will be informed wherever possible.

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5. Shipping Charges
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  • Shipping charges, if applicable, will be displayed during checkout.

  • Free delivery may be offered for selected plans, locations, or promotional campaigns.

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6. Delivery Attempts
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  • Customers must ensure availability to receive the order at the provided delivery address.

  • If delivery cannot be completed due to customer unavailability or incorrect address details, re-delivery may not be guaranteed.

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7. Product Handling
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All fruits are carefully packed to maintain freshness and quality during transit. Customers are advised to inspect the order upon delivery and store products appropriately.

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8. Damaged or Incorrect Deliveries
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If a customer receives damaged, spoiled, or incorrect items, they must notify Urban Box within 24 hours of delivery by contacting: hello@urbanbox.in

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Supporting photos or proof may be required for verification.

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9. Changes to Shipping Policy
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Urban Box reserves the right to update or modify this Shipping Policy at any time without prior notice. 

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10. Contact Us
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For shipping-related support or delivery assistance, contact: hello@urbanbox.in

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